Talent Management Dilemmas: HR Decision-Making with AI

Step 1: Choose One Dilemma

Select one of the following two talent management dilemmas to analyse.

Dilemma 1: High Performer Vs. Team Morale

You are an HR manager at a mid-sized tech firm. One of your software engineers, Alex, is a high performer who consistently delivers excellent work. However, Alex is known to be difficult to work with—often dismissing colleagues’ ideas, being uncooperative in team projects, and causing friction in meetings. Several team members have expressed frustration, and one employee is considering leaving due to Alex’s behaviour.

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Your decision:

1. Retain Alex and provide coaching to improve teamwork skills, despite ongoing friction.
2. Let Alex go to prioritise team morale, despite the loss of a high performer.

Dilemma 2: Skills-Based Hiring Vs. Diversity & Inclusion

Your company is hiring for a leadership position in a high-stakes project. The final two candidates are:

• Candidate A: An experienced professional with a strong track record in similar roles.
• Candidate B: A less experienced candidate from an underrepresented background who shows strong potential and aligns with the company’s diversity and inclusion goals.

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Your decision:

1. Hire Candidate A for immediate impact, prioritising technical expertise.
2. Hire Candidate B to foster long-term diversity and inclusion, despite the learning curve.

Step 2: Engage Stakeholder Perspectives Using ChatGPT

Before making your final decision, use ChatGPT to simulate conversations with different stakeholders who would be involved in this dilemma. This will help you understand their concerns and perspectives.

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1. Engage ChatGPT as a Key Stakeholder
   • Ask ChatGPT to role-play as the following stakeholders:
     • A team member affected by the decision.
     • The HR Director overseeing company-wide talent strategy.
     • A senior executive concerned with business performance.
2. Conduct a Conversation with Each Role-Played Stakeholder
   • Ask questions such as:
     • “How do you feel about this situation?”
     • “What are your concerns about each possible decision?”
     • “What solutions would you propose?”
3. Document Key Insights
   • Identify patterns in the concerns raised.
   • Reflect on how stakeholder input influences your decision-making.

Step 3: Write Your Response (1,100–1,300 Words)

Your submission should include:

1. Introduction (100–150 words) (10 marks)
   • Briefly introduce the talent management dilemma you chose.
   • Explain why this dilemma is significant in talent management.
2. Analysis of the Dilemma (300–350 words) (30 marks)
   • Explain the potential benefits and risks of each option.
   • Use talent management theories or frameworks to support your analysis.
3. ChatGPT Stakeholder Insights (250–300 words) (20 marks)
   • Summarise key insights from each stakeholder role-play.
   • Discuss how different perspectives influenced your decision.
4. Your Decision & Justification (300–325 words) (30 marks)
   • Clearly state your final decision and justify it.
   • Consider ethical, strategic, and long-term implications.
5. Reflection on AI in Talent Management (150–175 words) (10 marks)
   • Reflect on how AI tools like ChatGPT can support talent management decisions.
   • Discuss any limitations or biases you noticed in AI-generated responses.