Get Answer- Demonstrate the one-to-one working skills required to work with individual clients within a role-play scenario

Demonstrate the one-to-one working skills required to work with individual clients within a role-play scenario
Assignment Brief
ASS072-1 Introduction to Health and Social Care

Unit learning outcomes and assessment criteria covered by this assessment

Demonstrate the one-to-one working skills required to work with individual clients within a role-play scenario and reflect on and assess your role-play performance and one-to-one working skills identifying ways to improve future practice.

Threshold criteria to achieve a pass in the assessment

Demonstrate the one-to-one working skills of effective communication (active listening, feedback and empathy, good techniques of questioning, etc.) required to work with individual clients within a role play scenario.

Reflect on and assess your role play performance and one-to-one working skills and identify ways to improve future practice.

Identify the values, skills and ethics underpinning work with vulnerable groups and the importance of boundaries within practice and conflict that can arise between personal values and professional ethics.

Sample Answer
Reflective Analysis of One-to-One Working Skills in Health and Social Care
Introduction
Effective one-to-one working skills are essential for providing high-quality support in health and social care settings. These skills enable practitioners to build trust, understand individual needs, and deliver personalised care. This essay reflects on my performance during a role-play scenario, assessing my communication techniques, application of professional values and ethics, and identifying strategies for improvement. The reflection follows a structured approach, linking practical experience to theoretical concepts.

Demonstrating One-to-One Working Skills
In the role-play exercise, I applied active listening as a core communication technique. This involved maintaining appropriate eye contact, nodding to show engagement, and allowing the client to speak without unnecessary interruption. Active listening helped me to understand the client’s concerns and convey empathy, which research by Egan (2014) identifies as a fundamental component of effective helping relationships.

I used open-ended questions to encourage the client to elaborate, such as “Can you tell me more about how that situation made you feel?” This approach promoted a client-centred conversation and avoided leading or closed questions that could limit the depth of information shared. Additionally, I provided feedback by summarising key points expressed by the client, which demonstrated that I had accurately understood their message.

Empathy was also a key part of my communication. I acknowledged the client’s emotions without judgement, aiming to create a safe environment where they felt respected and understood. By validating their experiences, I reinforced the principles of person-centred care, as emphasised by Rogers (1961).

Reflection on Role-Play Performance
Overall, I believe my communication skills were effective in building rapport and facilitating open dialogue. However, there were moments when I relied too heavily on verbal communication and did not fully utilise non-verbal cues such as posture and facial expression to reinforce understanding. Additionally, while my questioning techniques were generally effective, there were instances where I could have probed deeper to gain more insight into the client’s experiences.

Time management was another area for improvement. Although I ensured that the client had space to speak, I occasionally allowed the conversation to drift from the primary focus. In a real-life scenario, maintaining clear objectives would be necessary to ensure that the client’s needs are fully addressed within the available time.

Values, Skills, and Ethics in Practice
Working with vulnerable groups requires a strong foundation of professional values, skills, and ethics. In the role-play, I adhered to the values of respect, dignity, and equality, ensuring the client’s voice was central to the conversation. I maintained confidentiality by treating the information shared as private, in line with professional