You are part of a Human Resources team for ABC Manufacturing, a mid-sized manufacturing company based in downtown Chicago that transitioned to a fully
Instructions
Review the following scenario and develop conflict resolution strategies for employees: You are part of a Human Resources team for ABC Manufacturing, a mid-sized manufacturing company based in downtown Chicago that transitioned to a fully remote work model during the COVID-19 pandemic. Departments include production, purchasing, marketing, technical, accounting, HR, and customer service. The employee workforce is diverse in terms of culture, socioeconomic status, age, and gender. For over two years, employees have successfully worked from home, utilizing digital tools and platforms to collaborate and maintain productivity. However, the company’s leadership has decided that it is essential for team cohesion and innovation to return to an in-office work model. A new policy mandates that all employees must return to the office five days a week, starting next month.
The CEO, Lisa Morgan, sent an email to all employees announcing the new return-to-office policy. The email highlights the perceived benefits of in-person collaboration, including improved communication, stronger team relationships, and enhanced creativity. The policy will take effect in one month, giving employees time to adjust their schedules and make necessary arrangements.
Positive Reaction: Some employees, like Mark from the marketing team, are excited about the opportunity to reconnect with colleagues face-to-face and believe that in-person meetings will lead to more dynamic brainstorming sessions.
Negative Reaction: Others, like Jane from the technical team, are frustrated by the change. Jane has relocated to a different city during the remote work period, and commuting to the office five days a week would be highly inconvenient and costly.
What strategies can you implement that address employee concerns and reduce friction?
Developing a Change Management Plan
Outline a step-by-step plan for implementing the proposed conflict resolution strategies.
Include a timeline for the plan’s execution and the roles of different stakeholders in this process.
Discuss how the company will monitor and evaluate the effectiveness of the conflict resolution strategies.
Additional Requirements
Submit 3–4 typed, double-spaced pages, not including title and reference pages.
Use 12-point, Times New Roman font.
Include a title page and reference page.
Cite at least three current scholarly or professional resources.
Competencies Measured
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and scoring guide criteria:
Competency 1: Identify variables within an organizational structure that can promote conflict.
Identify the factors responsible for conflict within an organization.
Competency 3: Apply appropriate strategies to reduce or resolve conflicts.
Describe a conflict resolution style appropriate for a conflict situation within an organization.
Explain conflict negotiation strategies appropriate for a conflict situation within an organization.
Competency 4: Analyze the impact of conflict on relationship building in face-to-face, virtual, cyber, and group communication.
Explain how conflict affects an organization.
Competency 5: Evaluate the outcome of proposed strategies of conflict resolution.
Determine the outcomes of conflict negotiation strategies for an organization.
Competency 6: Communicate effectively in a variety of formats.
Write coherently to support a central idea in appropriate APA format with correct grammar, usage, and mechanics.
